Sales Support

Questions About My Purchase

What is your refund policy?
We do not issue refunds. The exception is the rare occasion when our servers are down or malfunctioning. Please be certain you are able to easily view our streaming players by checking this sample player first. Before your payment is accepted by our system you must first agree to the Terms of Use, which include your understanding that you are responsible for being able to see and hear our streaming player. We apologize, but cannot be responsible should your computer system, security firewall, or Internet connection not allow you to comfortably view our video courses.

How do I login to take the video course?
You will receive a user name and password with your purchase, along with a link to the login page. Enter these to access the course. There is a limit to the number of times you can log in. Please plan accordingly.

I forgot my password and username. Now what?
Go to the Login section of this site where you will find Forgot your password and Forgot your username links and follow the instructions.

Can I buy a DVD of the video courses?
No. By streaming the course we have gone green, eliminating traditional video packaging and the environmental impact of shipping.

I saw a space for coupon codes. What does this mean?
Codes are sometimes given to school districts or others that receive group discounts. If you have received a coupon code, this is where to enter it.

Does the video download to my computer?
No. In order to protect our copyrights, the media players allow streaming but not downloading. Unauthorized downloading, duplication or distribution of any of our content is prohibited by law.

What do you do with my data?
We do not release any personal information or sell or share any information provided to us. We take your privacy very seriously. Please see our Privacy Policy.

Technical Support

Questions About Viewing the Course

How long do I have to view the video course?
Your purchase allows you to login three times. Please plan accordingly.

What constitutes a login?
Each time you enter your username and password to arrive at the online course media player, this counts as one of your three login rights. Unlike text-based online courses, these streaming media courses are not designed for unlimited login. Think of them as being in a seminar with an instructor. Your three login rights allow you to take breaks from the course. IMPORTANT – if for any reason you hit refresh or close out your browser you will need to log back in to view the online course. This may inadvertently cause you to lose one of your three login rights. Please plan accordingly.

Can I view the course on a dial-up Internet connection?
No. It will likely stutter, pause, or not play at all. We recommend using a high-speed Internet connection only. For this reason not everyone will be able to take these courses.

How do I know what my Internet connection speed is?
Test your bandwidth at this website.

Why does the video hiccup, pause, or stutter?
This is related to either your broadband speed or Internet traffic. If you already have high-speed Internet, other things you can do are:

  1. hit the PAUSE button and wait for the bottom bar to move significantly forward. This allows the media player to load enough content before you hit the PLAY arrow again to view the segment without interruption.
  2. close out other programs on your computer.
  3. close out other windows open in your Internet browser.
  4. if you are using a wireless connection, check your signal strength. If it is low connect to the Internet directly via cable or reduce the number of computers simultaneously using the connection.
  5. without closing your browser, leave the course and return a few hours later when Internet traffic is lower. If you close your browser you will lose one login credit.

I received a message that said the video was not available. What does
this mean?

This occurs when your computer or system network has a firewall against certain websites. It can also happen if you have not updated to the latest version of Adobe Flash. Link here to update now. If you checked our sample player first using the same computer and Internet connection and were able to operate the streaming player you should not have received this message. Try checking our website media player from another location.

What are the technical requirements to view the course?
First, test your current configuration by viewing our sample player. Next, check your computer specifications and Internet connection speed. We recommend as a minimum:

Windows 2000 or XP
  • 1.5 Mbps or higher broadband connection
  • 1GHz or faster Intel Pentium III processor, 256 MB of RAM
  • At least .5 GB of free hard drive space
    Internet Explorer 6 or Firefox 1.5 higher

Mac OS X 10.3.9 or later
  • 1.5 Mbps or higher broadband connection
  • 1GHz or faster G4, G5, or Intel Processor, 256 MB of RAM
  • At least .5 GB of free hard drive space
  • Safari 1.3 or higher